Shipping and Returns Policy
AGE RESTRICTION
You must be at least 21 years of age to use this website. If you are not at least 21 years old, you must not access or use this website.
SHIPPING WITHIN THE UNITED STATES
We strive to ship all orders in a timely manner. Orders are shipped via UPS Ground or FedEx Express Saver unless other arrangements are requested. The customer is responsible for all freight charges, insurance, and handling fees.
GARMENT RETURN POLICY
All sales are final due to health regulations. Please ensure you check our size charts carefully. Any garments returned will be disposed of and no refunds or exchanges will be provided.
SEASONAL ITEMS RETURN POLICY
Seasonal items with manufacturing defects must be reported within 30 days of receipt. Halloween, Christmas, and Valentine's Day items are considered seasonal. All sales are final.
DEFECTIVE PRODUCT
Products with manufacturing defects must be reported within 30 days of receipt. Please contact us via email for a replacement or return. All returns require a Return Authorization Number. Please note that no credit will be issued for items that were not purchased from our website.
RETURNED ORDERS
Orders that are returned will only be reshipped after prepayment. A 20% restocking fee and all shipping charges will apply to restocked orders.
DAMAGED ITEMS & SHORTAGES
Concealed damage or shortages must be reported within 48 hours of receiving the goods. A claims form is included with each packing slip. If you receive a shipment with exterior damage, or if it has been opened or re-taped, you must file a claim at the time of delivery with the carrier. Please ensure the driver notes the damage. Save the original cartons and packing material for inspection by the carrier. Notify us immediately if you have the driver note a problem. Email us with the reference number assigned by the carrier, and we will process the claim on your behalf.
CAN I CHANGE THE SHIPPING ADDRESS AFTER I PLACE THE ORDER?
If the shipping address needs to be changed after the order has been placed, a change fee may apply, which will be no less than $17, as assessed by the shipper.